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TASKE Contact provides a suite of easy-to-use management tools that enable a contact center supervisor to manage their agents, set and meet service levels and provide vital management information on call activity. TASKE Contact is a robust management application that's easy to use and includes ACD Monitor with Replay feature, Reports, WallSign, myTASKE and Traffic Analyzer. TASKE Contact has several add-on modules to further enhance the application and includes Contact Desktop Sign, TASKE Enterprise Client and TASKE Work Force Management Interface.

myTASKE Reporter enables you to manage your contact center from any computer with web access. It is designed to deliver many of the same feature-rich capabilities as TASKE Contact, plus the use of browser-based technologies that enable you to monitor your contact center from any computer in the world with Internet access.

TASKE Reports enable managers to generate more than 150 standard reports on call details, abandoned calls, individual agent activity, agent groups, extensions, trunks, queue groups, activity codes and more. With straightforward report templates that can be saved and conveniently used again, managers can quickly compile detailed call activity data. Reports cover daily, weekly, monthly and yearly timeframes, and reports can be customized to highlight key information. Automatic report printing can be scheduled for any time of the day, or exported to spreadsheet, database or text files, even HTML for the World Wide Web. With an Internet connection and Web browser, users can view reports posted on the company intranet or Internet site from anywhere.

TASKE Desktop Sign enables agents to view and react to current contact center conditions in situations where wall-mounted reader boards are impractical. The Agent Desktop application displays user-specified, real-time contact center data on an agent's computer monitor.

TASKE WallSign is a visual interface that simplifies configuring and managing reader board messages. WallSign not only provides the capabilities of user-defined messaging generally expected for reader-board software but also provides messages based on the contact center conditions, the time of day, the day of week and user-defined special days to one or more Spectrum® reader boards.