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Professional Telephone Bill Audit

NOVA Voice & Data Systems, Inc. makes doing business hassle free. When NOVA Voice & Data Systems has been awarded the contract, a Project Manager (PM) will be assigned. The PM will be responsible for the life cycle of this project to coordinate the system and software design, the installation technicians, and training schedule. The equipment is immediately placed on order and received the following business day. The complete implementation process will be complete within 4 – 5 weeks from signing. As your new equipment is being delivered, your staff will receive customized training to meet your specific needs. A system design engineer will be assigned to your project and he/she will act as your single point of contact.

The new processor will be programmed in our Technical Facility in Oceanside and all programming will be verified before installing into the new system. If the system is to be installed in an existing facility, the cutover will be accomplished after business hours on a Friday and the equipment will be installed, tested, and in operation by start of business on a Monday.

The data-gathering phase (1 – 3 days) includes interviews with department staff for telephone and voice messaging needs, receptionist, and local and long-distance service providers. System can be programmed before customer’s existing telephone system is shutdown.

System end-user, receptionist, and administration training is provided before cutover. End-user training is provided to staff in groups of 12 – 14 people for approximately 1 hour for each session. On the day of cut-over, the PM and system technicians are on-site to ensure “opening day” is a success.

NOVA, with offices in San Diego and Orange Counties, has the resources to respond to our customer’s routine and emergency service requests. NOVA maintains adequate stock of circuit cards, power supplies, telephone sets, and other peripheral equipment to meet customer needs. In an emergency, we can provide a new or temporary system to keep you up and running. NOVA has the system specialists, design engineers, software consultants, and project managers to ensure a smooth implementation of new systems and to respond to ongoing service and maintenance issues. At NOVA, we understand that your business revolves around your customers. Our commitment does not stop with the sale or installation of a customized network solution. In today’s economy, attracting and retaining customers is vital to the success of your enterprise. Customers expect NOVA to provide first-class service, delivered wherever, whenever, and however is most convenient for them. We realize that if we cannot meet your demands, you will find someone who can. It’s that simple.

Our Operation Manager can be reached at (800) 558-6744, extension 111 and is tasked in supervising the customer service representatives to ensure that our customers are provided with the service that they deserve. Our service technicians are provided with radio dispatched company trucks, fully stocked to serve your immediate needs. Furthermore, Toshiba Telecommunications Systems Division is headquartered in Irvine, California and can overnight any emergency parts, provide Toshiba technical support, and provide manufacturer direct system engineers and product specialists to meet and over come any telecommunication challenge which our customers may confront.

Our standard service response times are 1 hour call back and 3 hours for emergency situations. Emergency response technicians are as close as dialing our office, twenty-four hours a day. An emergency is defined as 50% of lines, telephones, or the ACD server have failed. Adds, moves and changes are usually scheduled for the next business day.